Shipping Policy

FREE Shipping Worldwide on ALL products! It is our way of saying thank you for your business. We ship out via FedEx Ground for Domestic and FedEx Priority International to anywhere in the world for NO CHARGE! Each item is insured and once your order is processed you are provided with a tracking number. All orders are shipped out of our office Monday through Friday by 5 p.m. CST.

NOTE: FedEx does not ship to a P.O. Box. We do not ship out on weekends or U.S. National Holidays. If you have a special shipping request, please do not hesitate to ask.

International Shipping: Depending on your country's customs you may incur delays and/or import duties. This is not regulated by us, please do your research with your country's taxes to see if this even applies to you. In most cases you can reclaim the tax, if any. We do everything we can to expedite your shipment through customs fast and without duties.

FedEx Priority International shipments take 3-4 business days.

Tracking: You will receive a personal tracking number from us or FedEx via email once your order has been shipped for you to personally monitor its progress in transit. (Please supply a correctly spelled email address you check regularly for this service, order corrections, status and tracking correspondence in the event we are unable to reach you by telephone to avoid delays in order fulfillment. We are not in the business of selling addresses or sending unsolicited email. We value our reputation and respect your privacy.) NOTE: In some instances, you may not always receive your tracking numbers immediately on the shipping date. That doesn't necessarily mean your order hasn't shipped, it may just mean that we haven't received that particular batch of tracking numbers from FedEx or there is a slight lag time in posting.

Special Orders

Interested in any particular style or color from our selection of designers? Need help placing an order? Just ask. We can order any style frame from our designers even though we may not have it on the website. We want you to have your new look just as much as you do. Most special orders take two weeks depending on the designer as most of our frames are handmade. Contact us and we will be happy to tell you the availablity of your desired frame.

specialorders@luxuryeyesite.com

US Customers Special Order Shipping Promotion

When your have placed a special order with us we automatically upgrade your shipment to FedEx 2 Day Air for Domestic Orders at no charge (Please choose FREE Shipping upon checkout).

NOTE: Shipping time refers to the date on which we receive your frame(s) from the designer.

Return Policy

If for any reason you are not completely satisfied, ordered the wrong item or just do not want what you ordered we will happily take the item back within 30 days of your order, with a small 10% restocking fee. Once we receive your returned order you will either be issued a refund to your original method of payment or given a store credit, it is your choice. Our goal is to make you happy!

Criteria for a return:

• Item must be unused and unworn
• All contents must be returned and in the condition we shipped it to you (i.e. frame, case, cloth, spray, certificate, etc.)
• We do not offer returns on any frames that have had a prescription put in them by us or another optician

Steps to make a return:

• Please call or email us for a Return Authorization Number
• Buyer is responsible for return shipping with insurance to the address listed below
• Please provide us with a tracking number so we can monitor the returned shipment as it is in transit

NOTE: All returns are subject to a 10% restocking fee.

Return Address:

Illinois Sales Tax:

By law we are require to to charge 9.25% Sales Tax to any order being shipped to the State of Illinois.