When you purchase eyeglasses or sunglasses from us we provide you with a minimum one year manufacturer warranty from the date of purchase. This warranty will cover you against any manufacturer defects of the frame (structure, useability and finish). This warranty does not cover you against scratched lenses or negligence of your eyewear. Some designers offer a 2 Year Frame Warranty which will be additionally stated on the product page.
All La LOOP necklaces are covered for 6 months from the date of purchase against any manufactuer defects.
Please also note we only sell exclusive independent collections that truly stand by their product. If you have any questions or concerns regarding your warranty protection please do not hesitate to ask.
If we make prescription lenses for your new frame and if they are not correct in any way, we stand by our work and will remake them for no charge within 30 days. This will not go against your warranty and additional shipping fees will not apply.
When we make your new prescription lenses you automatically receive a 1 year lens warranty for a one-time replacement of your lenses, at no charge. Adding an Anti-Reflective Coating will offer you an additional 1 year of coverage. This does not cover you for negligence against your lenses. NOTE: Warranty lens replacement is only for the original prescription used at the time of purchase.
If a warranty claim is made through us, the buyer is responsible for shipping fees to and from our Chicago boutique. Only a mistake on our part would be an exemption from this policy. Please contact us for questions, concerns or any additional information.