When you purchase a frame from us we provide you with a minimum one year manufacturer warranty on all frames and accessories. The warranty covers you against any defects of the eyeglass frames structure and useability. This does not cover you for negligence against your eyewear. Some designers offer a 2 Year Frame Warranty which will be additionally stated on the product page.
When we make your new prescription lenses you automatically receive a 1 year lens warranty for a one-time replacement of your lenses, at no charge. Adding an Anti-Reflective Coating will offer you an additional 1 year of coverage. This does not cover you for negligence against your lenses. NOTE: Warranty lens replacement is only for the original prescription used at the time of purchase.
If you receive your new prescription lenses and they are not correct in any way, we stand by our work, and will remake them for no charge within 30 days. This will not go against your warranty and additional shipping fees will not apply.
If a warranty claim is made through us, the buyer is responsible for shipping fees to and from our Chicago boutique. Only a mistake on our part would be an exemption from this policy. Please contact us for questions or any additional information.