What does an Authorized Retailer mean? An authorized retailer or dealer has the exclusive rights to distribute a manufacturer's product under certain terms. Each product comes from the company and includes their manufacturer's warranty. If an issue should arise, we as the authorized retailer can contact the manufacturer and have any and all issues rectified. An unauthorized retailer would not be able to handle any issues for you and manufacturers will only deal directly with their accounts and not the general public. In fact, it can void a warranty if you were to purchase an item from a unauthorized retailer or third party because they are not covered under that company's policies. So be careful whom you purchase your products from; a strong indication of an authorized retailer is to look at the "shop finder" on that designer's website. You should also always contact the actual designer to confirm a company's authorization. You are safe with us!
Why does everyone else use USPS (United States Postal Service) and you choose FedEx? Often times, others choose USPS to keep their overhead down because FedEx is at least three times the cost of USPS. The fact is, USPS does not hold themselves liable for any lost, stolen or damaged goods that they handle. This combined with a poor track record of unreliable delivery times leaves us no longer confident shipping with any other company. FedEx is the leader in worldwide shipments, providing real-time tracking and if anything should ever happen you are reimbursed instantly. We choose FedEx to make sure your products arrive undamaged and on time, guaranteed. We wouldn't want anything to happen to the items that you have spent your hard-earned money on. You paid for "Luxury Eyesight" you should get "Luxury Shipping" ...at no charge!
We live and breathe eyewear, it is our job and our passion. If you have a question, concern or even suggestions we want to assist you as quickly as possible. We believe in treating our customers the way we would want to be treated when making a big decision and purchase. We have based our business off of successful companies whom we felt had the most personable and superior customer service such as Apple, Southwest Airlines and American Express. Our customer service team is based out of our actual boutique in Chicago and also receives emails on their phones wherever they are. They are here to serve you at every waking hour so if you have a question we usually have the answer no matter what our current location is... and we like to talk!
This goes hand in hand with being an authorized retailer, we are exclusively associated with each designer's collection we provide. Many times a third party will try to imitate the design of a product and sell it as authentic. This is where you must be very careful whom you purchase your items from... If it is too good to be true, it probably is. The quality and craftsmanship of our products is top of the line and doesn't compare to imitation. If you decide not to make a purchase from us then please be aware of whom you are buying from.
We love it when we get inquiries about a frame or eyewear collection we currently do not offer on the website. We are always up to the challenge to seek out a particular frame model within our current designers. We know you desire a certain look and it allows us to expand the website with a different model allowing others to choose from more of a variety. If you do not see the glasses of your dreams please ask, we want you to have your new look just as much as you do.
If you live outside the state of Illinois, you can enjoy all our products completely tax free. If you are international, we are just as eager to expedite your shipment as you are to receive it. With a large percent of our online customers being international, we take a number of measures to ensure that any and all shipments pass through the recipient’s country of customs as quickly as possible.
And for this, we owe it all to you. We launched our long-imagined dream in the summer of 2011 and already are amongst the top Google searches for the products we specialize in. We have had only great customers with wonderful things to say about us. For us, a measure of success can always be made in regards to the number of repeat customers and their referrals which we hope to continue growing each day. We strive to be the best and we have many tricks up our sleeve that is going to prove to the world we are, very soon. If you happen to find yourself in the Chicago area, we welcome you to come visit our showroom. We thank you for being so great and we hope to SEE you soon!