Have a question, want some info, need help placing an order or just want to talk to someone? We are always here to answer your question and concerns. Thanks to technology, our customer service team will get your email instantly on their phone, wherever they are, at every waking hour. Please contact us by phone during our business hours listed below or by email and we will be happy to help you right away. Thank you for shopping at LuxuryEyesite.com!
Please click HERE for the most Frequently Asked Questions.
Monday: By Appointment
Tuesday - Friday: 11 - 7 CST
Saturday: 11 - 5 CST
Sunday: 11 - 3 CST
Current Chicago Time
Don't see the frame you're looking for on our website? We can order any style frame from our designers even though we may not have it on the website. We want you to have your new look just as much as you do. Contact us and we will be happy to tell you the availablity of your desired frame.
Please know that we are just as eager to fulfill your order as you are to receive it. Even though we have the image of the frame available to purchase on our website does not necessarily mean we have the frame in stock and ready to ship. If a frame should need to be special ordered it can take from 3 days to 2 weeks for our boutique to receive, depending on the designer. In some instances back ordered or special/limited edition frames can take up to 4-6 weeks, sometimes longer depending on their current demand. Custom tailored frames like Gold & Wood PRESTIGE jewelry pieces, MATSUDA solid 18k gold frames and TAG Heuer L-Type frames can take up to 3 months to create as they are custom made to order specifically for each customer.
We always encourage everyone to contact us first to check frame availability prior to ordering, especially if you need your new glasses by a particular date. We are here to answer any questions you have by phone during business hours or by email at every waking hour.
When we make your new prescription lenses you automatically receive a 1 year lens warranty for a one-time replacement of your lenses, at no charge. Adding an Anti-Reflective coating will offer you an additional 1 year of coverage. This does not cover you for negligence against your lenses. NOTE: Warranty lens replacement is only for the original prescription used at the time of purchase.
If you receive your new prescription lenses and they are not correct in any way, we stand by our work, and will remake them for no charge within 30 days. This will not go against your warranty and additional shipping fees will not apply.
We are always looking for the next handmade eyewear collection to have on our online store. If there is a unique designer that you would love to see on our website, please let us know. Your feedback and opinions are very important to us. Please email us at with any suggestions. Thanks!