FREE Shipping Worldwide on ALL products! It is our way of saying thank you for your business. We ship out FedEx Priority 2 Day Air for Domestic and FedEx Priority International to anywhere in the world for NO CHARGE! Each item is insured and once your order is processed you are provided with a tracking number. All orders are shipped out of our office Monday through Friday by 5 p.m. CST.
NOTE: FedEx is unable ship to a P.O. Box. We do not ship out on weekends or U.S. National Holidays. If you have a special shipping request, please do not hesitate to ask.
International Shipping: Depending on your country's customs you may incur delays and/or import duties. This is not regulated by us, please do your research with your country's import policies to see if this even applies to you. In most cases you can reclaim the tax, if any. We do everything we can to expedite your shipment through customs fast and without duties.
FedEx Priority International shipments take 5-7 business days.
Tracking: You will receive a personal tracking number from us or FedEx via email once your order has been shipped for you to personally monitor its progress in transit. (Please supply a correctly spelled email address you check regularly for this service, order corrections, status and tracking correspondence in the event we are unable to reach you by telephone to avoid delays in order fulfillment. We are not in the business of selling addresses or sending unsolicited email. We value our reputation and respect your privacy.) NOTE: In some instances, you may not always receive your tracking numbers immediately on the shipping date. That doesn't necessarily mean your order hasn't shipped, it may just mean that we haven't received that particular batch of tracking numbers from FedEx or there is a slight lag time in posting.
When we make your new prescription lenses you automatically receive a 1 year lens warranty for a one-time replacement of your lenses, at no charge. Adding an Anti-Reflective Coating will offer you an additional 1 year of coverage.
If you receive your new prescription lenses and they are not correct in any way, we stand by our work, and will remake them for no charge within 30 days. This will not go against your warranty.
If for any reason you are not completely satisfied, ordered the wrong item or just do not want what you ordered we will happily take the item back within 30 days of your order. A small restocking fee will be applied for any returns or exchanges ($25 for U.S. Dometic Orders, $50 for International Orders). Once we receive your returned order you will either be issued a refund to your original method of payment or given a store credit, it is your choice. Our goal is to make you happy!
NOTE: All returns and exchanges are subject to a small restocking fee. All orders with custom lenses or prescription lenses added are final and non-refundable.
We are required to charge 9.25% Sales Tax to any order being shipped to the State of Illinois.